Returns & Refund Policy

At Showmark, LLC we value the business of every customer.  Please contact us to discuss a remedy if we have evaluated your application and recommended a machine that does not meet your requirements.  A simple modification may be all that is needed.  In some cases, we may need to take the machine back.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer or bank policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us:

TEL: (610)458-0304
FAX: (610)458-0309
ADDRESS: 410 Eagleview Blvd, Suite 100, Exton PA 19341

Items Not Eligible

Spools are not eligible for refunds.

How To Return Your Item

Send return products to:

Showmark, LLC
Attn: Returns
410 Eagleview Blvd, Suite 100, Exton PA 19341